Viewing Tips
As a general rule, you should expect our Standard Definition or Enhanced Formats to play well on almost any broadband connection, including standard DSL lines.
Our HD formats will likely require a cable, fiber or fast DSL line. Watching online video on a dial-up modem is not recommended.
Please note that if you are not loading the player at all, you most likely need to download the latest version of the free Adobe Flash Player by clicking the icon below.
If you are experiencing difficulties streaming, please try the following steps:
1) Close and restart your browser, particularly if you have many other tabs open
Our HD formats will likely require a cable, fiber or fast DSL line. Watching online video on a dial-up modem is not recommended.
Please note that if you are not loading the player at all, you most likely need to download the latest version of the free Adobe Flash Player by clicking the icon below.
If you are experiencing difficulties streaming, please try the following steps:
1) Close and restart your browser, particularly if you have many other tabs open
2) Pause other streaming services
3) Connect via an ethernet connection instead of WiFi
4) Check the speed of your connection at: www.speedtest.net
5) Reboot your computer
If none of these solutions work and you have a sufficiently fast connection, please contact our Customer Support team.
